Privacy Policy

Introduction
At Masiff, we prioritize customer privacy. This privacy policy explains how we collect, process, store, and protect personal data obtained through our website. By using Masiff’s services, you agree to this privacy policy.

1. Collected Information and Purposes of Use

Masiff may collect and process the following personal information:

Name, surname, email, phone number, billing, and delivery address: For order processing and customer support.
Payment information (credit card, bank details, etc.): Processed by our payment providers (Stripe, iyzico, PayPal, etc.) and not stored by Masiff.
Username and password: To ensure the security of your membership account.
IP address and device information: For security, fraud prevention, and site optimization.
Cookies and browser data: To enhance user experience, site analytics, and marketing purposes.

2. Sharing of Personal Data

Masiff does not share your personal data with third parties except in the following cases:

For order delivery, your name, surname, address, and contact details may be shared with cargo and logistics companies.
For payment processing, payment details are forwarded to secure payment providers.
For legal requirements, information may be shared in accordance with official authority requests.

3. Shipping and Delivery Information

Masiff collaborates with various logistics partners to ensure secure and timely delivery of your orders. Regarding the delivery process:

Orders are generally shipped within 1-3 business days.
Masiff is not responsible for delays caused by the shipping company.
For international shipments, customs duties are the responsibility of the recipient.

4. Cookies and Tracking Technologies

Our website may use the following types of cookies:

Necessary Cookies: Essential for basic website functions.
Analytical Cookies: Used to analyze website performance.
Advertising Cookies: Used to provide content relevant to your interests.

You can change your cookie settings through your browser.

5. Your Rights Regarding Your Personal Data

Under the Law on Protection of Personal Data No. 6698 (“Law”) and the General Data Protection Regulation (GDPR), users have the following rights:

To request access to your data.
To request correction of inaccurate or incomplete data.
To request the deletion of your data (except for data required by law).
To object to the processing of your data.
To opt out of marketing and email notifications.

Under Article 11 of the Law, you may exercise your rights by applying in accordance with the “Communiqué on the Principles and Procedures for Application to the Data Controller”: (i) In writing to Edremit, Tanrıkulu Org. San. Sitesi 870. Sok. No:11 Balıkesir / Turkey,
(ii) By sending an email to info@masiff.com from the email address you have previously provided and is registered in our system.

6. Right to Change Privacy Policy

Masiff may update this privacy policy from time to time. In case of significant changes, we will notify our users via email or through an announcement on our website.

For more information regarding Masiff’s privacy practices, please contact us. Thank you for choosing Masiff!